Government
Rama unveils “Pasqyrë Albania”: every complaint trackable like a DHL parcel, text alerts when institutions miss deadlines
The new digital platform brings together all institutions, public investment, municipal council decisions and citizens’ applications on e-Albania in one place.
By ANN Newsroom · Newsroom
November 1, 2026, 14:10 · Updated 19:04 · 2 min read
In brief
- Prime Minister Edi Rama on Sunday presented “Pasqyrë Albania” (Albania Mirror), a platform built by AKSHI.
- Citizens will track applications and complaints in real time and get a text message with a complaint link once a legal deadline passes.
- Rama said artificial intelligence will be phased in to speed up institutions’ responses.
Prime Minister Edi Rama on Sunday presented “Pasqyrë Albania” (Albania Mirror) in Tirana, a digital platform meant to put every state institution, from ministries to municipalities, behind a single window. It was shown during a conversation with experts from the National Agency for Information Society (AKSHI), who are configuring it.
“Every institution will be in this Mirror,” Rama said, adding that the e-Albania portal is also inside it. According to Top Channel, the platform works on computers and phones and can be installed as an app on Android and iOS.
The platform’s four pillars
AKSHI expert Saimir Kapllani explained that the platform rests on four pillars. The first, “See,” shows where public money is invested in each municipality and the progress of priority reforms, including suspended or delayed projects. The second, “Understand,” publishes municipal council decisions and draft decisions, uploaded since September, with a virtual assistant that summarizes them. The “Co-decide” pillar is currently linked to the Public Consultation Register, where citizens can comment on acts under consultation.
In a personal space, accessed with an e-Albania account, citizens can see every application, service and complaint in real time. When a service’s legal deadline passes without a response, the platform flags it and the citizen receives a text message with a link to file a complaint, which is then formally registered.
A “DHL parcel” for every request
Rama called requests getting lost in bureaucracy the “Achilles’ heel” of the relationship between citizens and the state. He said every problem, request or complaint would be tracked like a DHL parcel at every step, so superiors can see where it is stuck. “Responding on time is an obligation,” he stressed. A window for direct communication with institutions is expected in the coming days, while artificial intelligence will be added gradually, once the system has been trained.
